This statement was last updated on November 15th 2013.

By using www.simplevape.ca website to order products or services or to contact us for any reason, you are agreeing to these Terms and Conditions and our Privacy Statement which can be read here. 


1 Introduction

www.simplevape.ca and our subsidiaries and affiliates ("we" or "us" or "our") provide the information contained on our website to visitors ("visitors" or "you" or "your") subject to the Terms and Conditions set out on this page as well as those contained in our Privacy Statement and any other relevant terms and conditions, policies and notices which may be applicable to a specific section of the website.

2. Website Terms of Use

2.1 Information on the Website

Whilst every effort is made to update the information contained on the website, neither www.simplevape.ca nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any price information, research information, data and/or content contained on the website ("information") and shall not be bound in any manner by any such information. We reserve the right at any time to change or discontinue without notice, any aspect or feature of the website. The information contained on the website or in promotional materials shall not in any way and for any reason at any time constitute advice, medical advice, substitute for medical advice or advice given and/or sanctioned by any research, medical or public health bodies or authorities.

Opinions expressed in video or text reviews are the subjective opinions of their creators and are not necessarily the views of www.simplevape.ca

Photos are provided for illustrative purpose only – actual items may differ from photos. www.simplevape.ca shall not be held responsible for any errors in typography or photography.

2.2 Trade Marks

The trade marks, names, graphics, logos and service marks (collectively "trade marks") displayed on this website and displayed on our products and packaging are registered and unregistered trade marks of www.simplevape.ca and/or our affiliates. Nothing contained on our website should be construed as granting any licence or right to use any trade mark without our prior written permission.

2.3 External Links

External links may be provided for your convenience, but they are beyond our control and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you should refer to the individual Terms and Conditions of use on that website.

2.4 Disclaimer of Liability

www.simplevape.ca shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, or the transmission of your personal information over our systems.

2.5 Copyright

All aspects of our website – design, text, artwork, applications, software, underlying source code and all other aspects of the site as well as all product labelling and packaging design, images, graphics and other artwork – are copyright www.simplevape.ca and affiliates.

In accessing our website, you agree that any downloading of content is for personal, non-commercial reference only. No part of the website may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without our prior written permission.

www.simplevape.ca take all breaches of copyright extremely seriously and offenders can expect to be prosecuted rigorously.

3 Product Specific Terms & Conditions

3.1 Age Restriction

You must be eighteen (18) years of age to purchase our products. www.simplevape.ca will not sell products to minors and we reserve the right to cancel any transaction based on our sole discretion where we believe the purchaser intends to purchase products on behalf of a minor.

3.2 Product Use

The electronic cigarette does not cure a smoker's addiction to nicotine, it merely serves the same purpose as a tobacco cigarette - it delivers nicotine to the user. If you suffer from the disease of Tobacco/Nicotine Dependence Syndrome we recommend you visit your health care provider to discuss NRT (Nicotine Replacement Therapy) or a nicotine harm reduction programme.

We are not a pharmaceutical company and we do not manufacture or sell medicinal products.

We recommend that you seek independent advice or information from your own medical health practitioner prior to your use of any of our products.

It should be noted that nicotine, in high doses, can be harmful. In its pure form, nicotine is classed as a poison therefore we are required to publish warnings and safety information which you can read here.

You agree that these products are to be used at your own risk. Under no circumstances will www.simplevape.ca be held responsible or liable, directly or indirectly for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product we supply.

Goods are NOT supplied on a trial basis or on a 'use or return' basis.

3.3 Product Pricing

The total price of the goods ordered will be the price shown at the time of the order. The purchase price as well as the cost of packaging and shipment will be clearly displayed on the checkout page before you commit to the order.

All our products are duty paid in the United Kingdom. Any additional duties or taxes payable by customers outside the UK are the sole responsibility of the customer.

3.4 Shipping

Shipping costs are based on the price and weight of the items in your cart and will be calculated when you check out. All Canada orders are sent via Canada Post.

We aim to process and ship orders the same working day (Monday to Friday) if payment is made before midday; otherwise, the next working day. Please note that we do not usually ship on Saturdays or Sundays. We advise that you allow 3 - 5 business days after dispatch.

Shipping enquiries cannot be answered by telephone.

3.5 Product Warranty

If you are not satisfied for any reason, please contact us immediately so that we can do our very best to assist you promptly.

Electronic cigarette batteries and atomisers are consumable items and are expected to degrade and fail over a period of time (depending on usage) and this is reflected in our keen pricing. We check all products when we receive them from the factory and again before we ship them to you but in the unlikely event that you receive a product that is non-operational from the start, it is considered Dead On Arrival (DOA) and will be replaced (at our own cost) provided you notify us within 3 days of receipt and provided we have sufficient stock of the item on hand and that you adhere our returns policy.

Due to the high probability of accidental misuse in today's multi-voltage vaping environment, atomisers are non-returnable /non-refundable for any reason with the exception of the DOA terms. Longevity, performance and taste are not covered under warranty.

Cartomisers are sold as single use items and are warranted under the DOA terms if they fail to "fire-up" on first use only or if they do not show a resistance measurement when checked with a multi-meter, and if you notify us within 3 days of receipt.

Replaceable battery cells and their associated chargers are covered by a 30-day warranty if used in accordance with the instructions and only with the recommended accessories supplied by www.simplevape.ca

E-liquids, cartridges and drip tips may not be returned under any circumstances for safety and hygiene reasons.

Further warranty information where it differs from the above may be detailed with specific products.

3.6 Returns Policy

If making a return, Items returned must be in unused condition and in original and unopened packaging. Returned items will not be accepted if they do not meet these conditions or a 15% restocking fee may be charged at our discretion. We recommend you appropriately insure any returns as we cannot be held responsible for lost packages.

You must let us know if you wish to return your purchase by using our contact form in advance of returning any product to us for any reason. Returns are only accepted if you have contacted us via email for authorisation prior to the return.

Once we have authorised a return, we ask that you print out our authorisation email and enclose it with your return, also including details of the following information:

Your full name and address
Your email address
Your original order number or customer number


If you are unable to print the authorisation email please ensure you still enclose a note with ALL of the information requested above. The correct current address for returns will be advised to you in the authorisation email. Please ensure that the full and correct postage amount is placed on the package, you will be reimbursed for reasonable return costs only if we have agreed to do this on a faulty item.

3.7 Refunds

We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your order will be refunded to the credit/debit card used to make the purchase. Please note refunds may take 5 working days to clear from the point of processing.

4 General

4.1 Entire Agreement

These website Terms and Conditions constitute the sole record of the agreement between you and www.simplevape.ca in relation to your use of the website and products. Neither you nor www.simplevape.ca shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website Terms and Conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and www.simplevape.ca.

4.2 Alteration

www.simplevape.ca may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant Terms and Conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

4.3 Conflict

Where any conflict or contradiction appears between the provisions of these website Terms and Conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

4.4 Acceptable Behaviour

www.simplevape.ca reserves the right to conduct business with only those parties that they deem fit and to refuse service to anyone for rude and obnoxious behaviour, misrepresentations of any kind, violations of general internet policies such as spam and/or continual customer complaints for products and/or services offered.

4.5 Cession

www.simplevape.ca shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

4.6 Severability

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

4.7 Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Canada without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Canada in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

4.8 Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

5. Credit Card Payment

We only accept Visa credit cards for online purchases, but we do not cater prepaid Visa cards. Please be sure to provide your exact billing address (i.e. the address your credit card bank has on your file). Incorrect information will cause a delay in processing your order. 

For billing questions please call Allied Wallet at +1-888-255-1137 or Click Here.