If making a return, Items returned must be in unused condition and in original and unopened packaging. Returned items will not be accepted if they do not meet these conditions or a 15% restocking fee may be charged at our discretion. We recommend you appropriately insure any returns as we cannot be held responsible for lost packages.
E-liquids, cartridges and drip tips may not be returned under any circumstances for safety and hygiene reasons.
You must let us know if you wish to return your purchase by using our contact form in advance of returning any product to us for any reason. Returns are only accepted if you have contacted us via email for authorisation prior to the return.
Once we have authorised a return, we ask that you print out our authorisation email and enclose it with your return, also including details of the following information:
Your full name and address
Your email address
Your original order number or customer number
If you are unable to print the authorisation email please ensure you still enclose a note with ALL of the information requested above. The correct current address for returns will be advised to you in the authorisation email. Please ensure that the full and correct postage amount is placed on the package, you will be reimbursed for reasonable return costs only if we have agreed to do this on a faulty item.